FAQ Section

General Business FAQs

  • Q: What types of products do you offer?

    A: We offer a wide range of customizable products including apparel (t-shirts, hoodies, jerseys), drinkware, stationery, games, gifts, and accessories.

  • Q: Do you have a storefront or is everything online?

    A: We operate primarily online but occasionally attend local markets and pop-up events.

  • Q: Can I see examples of your past work?

    A: Yes! You can view our portfolio in our website gallery or follow us on social media for recent designs.

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Customization Process

  • Q: How does the customization process work?

    A: You choose your product, upload your design or request a custom design. you can request an mockup through email, and then we produce it.

  • Q: Can you create a design for me if I don’t have one?

    A: Absolutely! We offer graphic design services to bring your vision to life. Just Shoot us an email under the contact us page.

  • Q: How do I submit my design or logo?

    A: You can upload your file directly at checkout or email it to us after placing your order. Just make sure you include your full name email and order number to the email.

  • Q: What file formats do you accept for designs?

    A: We prefer high-resolution PNG, SVG, or AI files. JPEG is also accepted but may not produce the sharpest results.

  • Q: Can I make changes after I approve the mockup?

    A: Once approved, changes are only possible if production hasn’t started. Additional fees may apply.

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Production & Turnaround Time

  • Q: How long does it take to make my custom item?

    A: Standard production time is 5–10 business days after mockup approval, plus shipping. Rush options are available.

  • Q: Do you offer bulk orders?

    A: Yes! We can handle large orders for events, teams, and businesses at discounted rates.

  • Q: Will my product look exactly like the mockup?

    A: We do our best to match the mockup as closely as possible, but slight variations in color and placement may occur.

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Pricing & Payment

  • Q: How is pricing determined for custom orders?

    A: Pricing depends on product type, complexity of the design, and quantity ordered.

  • Q: Do you require payment upfront?

    A: Yes, all custom orders must be paid in full before production begins.

  • Q: What payment methods do you accept?

    A: We accept credit/debit cards, PayPal, and other secure payment options available at checkout.

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Returns, Refunds & Exchanges

  • Q: Do you accept returns on custom items?

    A: Due to the personalized nature of our products, we cannot accept returns unless there is a defect or error on our part.

  • Q: What if my item arrives damaged or incorrect?

    A: Please contact us within 48 hours with photos, and we will arrange a replacement or refund.

  • Q: Can I cancel my order?

    A: Orders can be canceled within 24 hours if production hasn’t started.

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Shipping & Delivery

  • Q: How much is shipping?

    A: Shipping costs vary based on weight, size, and destination. Rates are shown at checkout.

  • Q: Do you ship nationwide/internationally?

    A: Yes, we offer nationwide shipping and international shipping to select countries.

  • Q: How long does shipping take?

    A: Standard U.S. shipping takes 3–7 business days. International shipping varies by location.

  • Q: Do you offer local pickup or delivery?

    A: Yes, we offer free local pickup and local delivery within a set radius.

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Special Services

  • Q: Do you offer wholesale for resellers?

    A: Yes, we have a wholesale program for approved businesses.

  • Q: Can you match my brand colors exactly?

    A: We use professional color matching tools but exact matches may vary slightly depending on the material.

  • Q: Do you make event or team packages?

    A: Yes, we create themed packages for weddings, parties, sports teams, and corporate events.

  • Q: Do you offer local pickup or delivery?

    A: Yes, we offer free local pickup and local delivery within a set radius.

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Care Instructions

  • Q: How do I care for my custom apparel?

    A: Turn inside out, wash cold, and air dry or tumble dry low. Avoid ironing directly on designs.

  • Q: How do I clean custom tumblers or mugs?

    A: Hand wash only to preserve the design. Avoid soaking or using abrasive scrubbers.

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Shipping Information

We pride ourselves on delivering your custom creations quickly and securely. All orders are processed in the order they are received, with standard production times ranging from 5–10 business days after design approval. Once your order has shipped, you’ll receive a confirmation email with tracking details so you can follow its journey to your doorstep.

We currently offer nationwide shipping within the United States and select international destinations. Shipping rates are calculated at checkout based on weight, size, and location. If you’re local, we also offer free in-person pickup and local delivery within our service area. Please note that shipping timelines may be affected by carrier delays, seasonal demand, or weather conditions, but we always work hard to get your items to you as quickly as possible.

Returns & Exchanges

Because our products are made-to-order and customized to your specifications, we are unable to accept returns or exchanges for reasons unrelated to quality or craftsmanship. We encourage you to double-check all personalization details before placing your order.

If your item arrives damaged, defective, or different from the approved design, please contact us within 48 hours of delivery. Include your order number, a description of the issue, and clear photos so we can quickly review and resolve the matter. Depending on the situation, we will issue a replacement or refund.

We value your trust in our work and stand behind the quality of every product we make. Your satisfaction is our priority.

Your privacy choices

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.